Room ServiceRMS

Hotel housekeeping app and guest request tracking Every guest request, tracked from the desk to the door.

Room Service logs what guests ask for, from extra towels to in-room dining, with a priority and a time the desk can quote, and stamps who did each step and when. The Vyom Staff app puts housekeeping and maintenance on their phones.

For executive housekeepers, room attendants, engineers and the front desk.

Book a demo In my quote

₹10,000/ year, exclusive of GST

Complete suite · 30% offAll eight modules for ₹66,500 a year + GST with the launch offer

Price it with other modules

Room Service · RequestsExample

TonightGuest requests

1 in the open queue

118 · Luggage helpUrgent · Arjun · acceptedby 20:35

304 · Extra towelsUrgent · Meena · in progressby 20:40

212 · Laundry pickupLow · open queueby 21:30

407 · In-room diningFarah · delivered 20:18Done

Request · 304Example

Urgent Promised by 20:40

RequestedRitu, front desk20:22

AcceptedMeena20:24

In progressMeena20:27

DeliveredNot yet—

A time the desk can quoteEach request gets a priority, low to urgent, and an estimated completion time.
Who and when, at each stepRequested, accepted, in progress and delivered, each stamped with a name and a time.
Chargeable requests on the billRequests are linked to the stay; the chargeable ones post to the guest’s folio.
Clean when the task is doneAttendants follow step-by-step cleaning checklists, and finishing the task turns the room clean.

What it does

Requests at the desk, the day on the floor.

What the desk logs, what an attendant sees on the Vyom Staff app, what goes to the engineer, and the report the executive housekeeper reads.

Guest requests

Logged from your list, sent to a person or the queue.

The guest in 118 needs a hand with three heavy bags. The desk picks “Luggage help” from your own list, marks it urgent, quotes a time and sends it to Arjun by name.

Every request logged. Extra bedding, towels, laundry pickup, luggage help, in-room dining — the list is your own.
Assign or claim. Send a request to a person, or let the team claim it from an open queue.

New request · Room 118Example

Room 118 · Mr and Mrs BhattLog a request

RequestLuggage help

PriorityUrgent

Promised by20:35

Send toArjun

Your list

Extra beddingTowelsLaundry pickup Luggage helpIn-room dining Add your own

Or leave it in the open queue for the team to claim.Log request

Vyom Staff app

The attendant’s day, on their own phone.

Meena’s shift runs from My Day: her next room, how far through the day she is and what is queued after it. One swipe starts room 306 — and if it was the wrong room, she undoes it. She works down the cleaning checklist, and when the task is done the room turns clean.

My Day. The next room, progress through the day and the queue, for each attendant.
Swipe to claim or start. Claim an open request or start a task in one gesture, with undo.

Vyom StaffExample

My Day · Meena5 of 9 rooms done

Started room 306Undo

Room 306 · cleaning checklist

Beds made

Bathroom

Towels restocked

Floor vacuumed

306 turns clean when the task is done.

Next · 307Then 309

212 · Laundry pickupOpen queue · swipe to claim

Maintenance

Report a fault from the room. An engineer takes it from there.

Halfway through cleaning 209, Meena finds the geyser isn’t heating. She reports it from the room and takes 209 out of order there and then. Ravi claims the job in the maintenance portal, fixes the geyser and returns the room to service.

Report an issue. Raised from the room; the report can take the room out of order straight away.
Maintenance portal. Engineers claim the job, fix it and return the room to service.

Maintenance portalExample

Today · Ravi, engineerFaults reported

1 out of order

209 · Geyser not heatingFrom the room, by Meena · out of order · RaviFixed

115 · Tap drippingBy Arjun · room stays in serviceClaim

305 · Bulb fusedFixed · back in service 11:05Done

Room 209 · geyserFixed

Return to service

Productivity & feedback

Rooms, minutes and completion, in one report.

The executive housekeeper reads the productivity report: rooms per attendant, minutes per room and completion rate. On the request side, guest feedback is captured when a request is closed.

Productivity report. Rooms per attendant, minutes per room and completion rate.
Guest feedback. Captured when the request is closed.

HousekeepingExample

Productivity report

Minutes per room31

Completion rate96%

Attendant	Rooms
Meena	9
Arjun	8
Farah	7

Requests closed

304 · Extra towelsMeena · feedback capturedClosed

407 · In-room diningFarah · feedback capturedClosed

How it works

One bag of laundry: logged, claimed, billed.

Logged at the desk
The guest in 212 has a bag of laundry. The desk logs a laundry pickup from your list at low priority and quotes the guest an estimated time for it.
Claimed from the queue
Nobody is named, so it waits in the open queue until Arjun claims it with a swipe on the Vyom Staff app. From then on, each step is stamped with who and when.
Delivered, closed and on the bill
Arjun collects the bag from 212, and the request is marked delivered and closed, with the guest’s feedback captured. It is linked to the stay, and as a chargeable request it posts to the guest’s folio.

Everything in Room Service

12 features, in two groups.

Every one of them comes with Room Service; nothing on this list is an extra.

Guest requests6 features

Every request loggedExtra bedding, towels, laundry pickup, luggage help, in-room dining — your own list.
Priority & promised timeLow to urgent, with an estimated completion time the desk can quote.
Assign or claimSend it to a person, or let the team claim it from an open queue.
Tracked to the doorRequested, accepted, in progress, delivered — each step stamped with who and when.
On the guest's billLinked to the stay; chargeable requests post to the folio.
Guest feedbackCaptured when the request is closed.

Vyom Staff app6 features

My DayEach attendant's next room, progress and queue, on their own phone.
Swipe to claim or startOne gesture, with undo.
ChecklistsStep-by-step cleaning checklists; the room turns clean when the task is done.
Report an issueA fault reported from the room can take it out of order straight away.
Maintenance portalEngineers claim, fix and return rooms to service.
Productivity reportRooms per attendant, minutes per room and completion rate.

Works with

Stronger beside the rest of the suite.

Here is what Room Service does beside each of them.

FDO

Front Desk Operations

Chargeable guest requests post to the guest's folio, linked to the stay.

Front Desk POS

Food POS

Food POS bills and chargeable guest requests both post to the guest’s folio.

Food POS REP

AI Concierge & Reputation Manager

Answers guest questions around the clock and helps you manage your reviews.

AI Concierge & Reputation

Where it fits in the suite

Sell
IBEBooking Engine CHMChannel Manager VENVenue CRM
Stay
FDOFront Desk RMSRoom Service POSFood POS
Settle
FOLIOGuest & company folio
Account
BKSBooks ManagerTALLYTally importREPAI Concierge & Reputation

Questions

About Room Service.

Can we set our own list of requests?

Yes. The list is your own: extra bedding, towels, laundry pickup, luggage help and in-room dining are examples of what goes on it.

Can the desk tell a guest when to expect it?

Yes, as an estimate. Each request carries a priority, from low to urgent, and an estimated completion time the desk can quote to the guest.

Does a supervisor have to hand out every request?

No. A request can go to a named person, or into an open queue for the team to claim. On the Vyom Staff app, claiming a request or starting a task is a single swipe, with undo.

When does a room turn clean?

When the attendant’s task is done. Attendants work through a step-by-step cleaning checklist on the Vyom Staff app, and finishing the task turns the room clean.

What happens when an attendant finds a fault in a room?

They report it from the room, and the report can take the room out of order straight away. Engineers claim the job in the maintenance portal, fix it and return the room to service.

Can I see how long housekeeping takes per room?

Yes. The productivity report shows rooms per attendant, minutes per room and completion rate.

How much does Room Service cost?

₹10,000 a year, exclusive of GST. Take all eight modules as the complete suite and it is ₹66,500 a year — 30% off the list price of ₹95,000. The offer is on the complete suite only.

Book a demo

Walk through a busy evening.

Tell us what your guests ask for most and who on your team handles it. In the demo we follow a shift from the desk to the Vyom Staff app: a request logged, claimed and delivered, and a room turned clean from its checklist.

Tell us about your property
We show you the modules you ask about
You decide what to take

WhatsApp+91 86190 91699 Emailsurya@survinn.com

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