NewVenue CRM: banquet quotes clients edit
VyomHospitality Suite
Book a demo
AI Concierge & Reputation ManagerREP

AI concierge and hotel review management Guests get an answer at any hour. Reviews get one on time.

The AI concierge answers guest questions around the clock. Reviews from the sites your guests use and a short survey after checkout come to one place, and low ratings are flagged to the manager the day they arrive.

For owners and general managers who reply to reviews themselves.

Book a demo

₹8,000/ year, exclusive of GST

Complete suite · 30% offAll eight modules for ₹66,500 a year + GST with the launch offer

Price it with other modules

Reviews & feedbackExample
This weekWhat guests said
In one place
Review site B “Hot water ran out by 8 am.” · todayLow rating
Post-stay survey “The AC was noisy at night.” · yesterdayOpen
Review site A “Lovely lawns, kind staff.” · Monday Replied
AI ConciergeExample
What time is checkout?Guest · 11:40 pm
Checkout is at 11 am.AI Concierge
  • No signing in to each siteRead and reply to reviews from one screen.
  • Low ratings, the same dayA low rating is flagged to the manager the day it arrives.
  • Scores by source and monthSee which source, and which month, pulls the rating down.

What it does

What guests ask, and what they say about you.

The concierge is for guests with a question. The rest is for you: the survey, the review inbox, the alerts and the trends.

Concierge & survey

An answer in the small hours, a say after checkout.

Back late from a wedding on the lawns, a guest has a question. At 5:45 am, up for an early flight, she has another. The AI concierge answers her both times. After checkout, a short survey asks how the stay went.

  • Guest questions. Answered around the clock, day or night.
  • Post-stay feedback. A short survey after checkout, so problems reach the manager before they reach the internet.
AI ConciergeExample

Saturday · 1:20 am

Is the pool open in the morning?Guest
Yes, from 6 am to 9 pm.AI Concierge

Saturday · 5:45 am

What time does breakfast start?Guest
From 7 am, in the garden restaurant.AI Concierge
Post-stay surveyExample
After checkoutHow was your stay?
Anything we should know?The AC was noisy at night.
Goes to the managerSend

Review inbox

The morning’s reviews, answered from one screen.

Three reviews came in overnight, on three different sites. When you start the day, they are waiting together in the inbox. Open the two-star one, write a reply underneath and send it from the same screen.

  • Every review, one inbox. Reviews from the sites your guests use, gathered in one place.
  • No round of sign-ins. Respond without signing in to each site.
Reviews · InboxExample
Inbox3 new overnight, from 3 sites
Review site B Priya S. · “Lovely room, but the hot water ran out by 8 am on both mornings.”Replying
Review site A Arjun M. · “Quiet room, helpful desk.”Reply
Review site C Neha K. · “Good stay; parking was tight.”Reply
Your reply to Priya S.Sorry, Priya. We’ve replaced the geyser.
No signing in to Review site B Send reply

Alerts & trends

Low ratings flagged the same day, and where the score is slipping.

The two-star review from overnight does not wait to be found at the end of the week: it is flagged the day it arrives. Step back, and scores by source and month show which source is slipping, and since when.

  • Same-day alerts. Low ratings are flagged to the manager the day they arrive.
  • Rating trends. Each source’s score, month by month.
Rating trendsExample
Low rating, flagged todayReview site B · 2 stars · to the managerOpen
Score by sourceJuly to September
SourceJulAugSep
Review site A4.64.54.6
Review site B4.24.03.4
Review site C4.44.54.4

Review site B in September is what pulls the rating down.

How it works

A question, a survey, a review.

  1. A guest asks

    The AI concierge answers, at whatever hour the question comes.

  2. After checkout

    A short survey gives the guest a say, and a problem they raise reaches the manager.

  3. A review goes up

    It lands in the inbox with the others. A low rating is flagged the same day, and you reply from the same screen.

Everything in AI Concierge & Reputation

6 features, in two groups.

Every one of them comes with AI Concierge & Reputation Manager; nothing on this list is an extra.

AI Concierge1 feature

  • Guest questions, answered around the clockGuests get an answer at any hour, day or night.

Reviews & feedback5 features

  • Every review, one inboxReviews from the sites your guests use, gathered in one place.
  • Reply from one screenRespond without signing in to each site.
  • Post-stay feedbackA short survey after checkout, so problems reach the manager before they reach the internet.
  • Rating trendsScores by source and month; see what pulls the rating down.
  • Same-day alertsLow ratings flagged to the manager the day they arrive.

Works with

Alongside the desk and room service.

It works with Front Desk Operations and Room Service; here is what each looks after.

FDO

Front Desk Operations

The desk runs bookings, folios and the room board; the concierge and the review inbox look after what guests ask and what they say about the stay.

Front DeskRMS

Room Service

Guest requests and the staff app.

Room Service

Where it fits in the suite

  1. Sell

    IBEBooking EngineCHMChannel ManagerVENVenue CRM

  2. Stay

    FDOFront DeskRMSRoom ServicePOSFood POS

  3. Settle

    FOLIOGuest & company folio

  4. Account

    BKSBooks ManagerTALLYTally importREPAI Concierge & Reputation

Questions

About AI Concierge & Reputation.

What does the AI concierge do?

It answers guest questions around the clock, so a guest gets an answer at any hour. It is part of this module, along with the review inbox, the post-stay survey, rating trends and same-day alerts.

Do I have to sign in to each review site to reply?

No. Reviews from the sites your guests use arrive in the inbox, and you reply to each one from the same screen.

How soon will the manager hear about a low rating?

The day it arrives. Low ratings are flagged the same day, and the review is already in the inbox, ready for a reply.

What is the post-stay survey for?

To hear from guests after checkout, in a short survey. What they say comes to the manager, in one place with your reviews.

Can I see which source is pulling my rating down?

Yes. Rating trends show each source’s score month by month, so the one that is slipping stands out.

How much does AI Concierge & Reputation Manager cost?

₹8,000 a year, exclusive of GST. Take all eight modules as the complete suite and it is ₹66,500 a year — 30% off the list price of ₹95,000. The offer is on the complete suite only.

Book a demo

Start the morning in one inbox.

Tell us which review sites you check today and what guests ask the desk at night. We’ll show you the inbox, a reply from one screen, the post-stay survey and the AI concierge.

  1. Tell us about your property
  2. We show you the modules you ask about
  3. You decide what to take
WhatsApp+91 86190 91699 Emailsurya@survinn.com

Your details

We don't save what you type. It goes only into the WhatsApp or email message you send.

₹66,500/ yr + GST8 modulesView quote