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Front Desk OperationsFDO

Hotel PMS and billing software with GST Bookings, rates and folios — with GST worked out night by night.

Front Desk Operations is the core of the property: bookings, rate plans, folios and the room board. The GST slab is decided for each night under the ₹7,500 rule, so a stay with a higher weekend rate can sit in two slabs.

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₹25,000/ year, exclusive of GST

Complete suite · 30% offAll eight modules for ₹66,500 a year + GST with the launch offer

Price it with other modules

Front Desk · Room gridExample
This weekDeluxe rooms
Live availability
MonTueWedThuFriSatSun
201Iyer · CPShah · EP
202Kapoor · MAP
203Out of orderRao · EP
204Menon · EP
205
206
Folio · Room 204Example
Wed · room rateUp to ₹7,500: lower slab₹6,800
Thu · room rateUp to ₹7,500: lower slab₹6,800
Fri · weekend room rateAbove ₹7,500: higher slab₹8,400

One stay, two slabs, set night by night.

  • GST slab, night by nightEach night of a stay gets the right slab under the ₹7,500 rule.
  • Form-III registerPassport, visa and OCI details for foreign guests, ready for FRRO filing.
  • Company and guest, one folioThe company pays the room, the guest the extras — split as charges post.
  • Every change on recordWho changed what, and when. Cancellations need a permission and a reason.

What it does

One desk, four jobs.

Taking and changing bookings, setting rates, settling folios and keeping track of the rooms.

Reservations & desk

Change a booking and see the price before you save.

A family takes three rooms, each on its own dates, rate plan and meal plan, under one booking. When they move a date, the desk sees exactly what the change does before it is saved — and the rooms nobody touched keep the rate they were booked at.

  • Quote before you confirm. Room by room, with GST; if the price moves before saving, the desk is told.
  • One room, one guest. Pin a room to a booking; the system refuses to give one room to two guests.
  • Check-in and moves. Register the guest at check-in; extend, shorten or move a stay.
Amend · Bose familyExample
Preview before savingRoom 305, a night later
Not saved yet
Room 305 · Deluxe, MAPThu–Sat → Fri–Sun · a Saturday night replaces Thursday+₹1,600
Room 306 · Deluxe, MAPUntouched · keeps its booked rate₹0
Room 401 · Suite, CPUntouched · keeps its booked rate₹0
New total, with GST night by night₹58,240
Save the change

Revenue manager

Change your BAR, and three plans follow.

Non-refundable, advance-purchase and corporate plans derive from your Best Available Rate and move when it does. Seasons, weekends and events go on the rate calendar. Pricing rules work on length of stay, early-bird lead time and weekday — three or more nights including a Saturday, say — and stay controls close a date to arrival or set a minimum stay.

  • EP, CP, MAP and AP. Each meal plan priced on its own; the guest picks one.
  • Offers and promo codes. Blackout dates and caps; the desk sees every eligible offer and what it saves.
  • Revenue reports. The manager's flash — occupancy, ADR, RevPAR, TRevPAR — and a 14-day occupancy and revenue forecast.
Revenue manager · DeluxeExample
Best Available Rate₹6,800
Meal planEP
Non-refundableBAR less 10%₹6,120
Advance purchaseBAR less 8%, 14 days ahead₹6,256
CorporateBAR less 5%₹6,460
MonTueWedThuFriSatSun 126,800136,800146,800156,800168,400178,40018CTA

Weekend rate on Fri and Sat · CTA: closed to arrival

Billing & GST

One folio, split as the charges post.

The company pays for the room and the guest pays for the extras, and each charge lands on the right side as it posts. Restaurant and room-service bills land on the guest folio, taxed once; F&B and extras are taxed as their own supply.

  • Deposits and refunds. Advance deposits, split tenders and refunds on the same folio.
  • Cash drawer. Shifts opened and closed with a denomination count; a cashier report by tender.
  • In-house balances. Every guest folio and the advance deposits held against it, live at the desk.
Folio · Room 204 · MenonExample
ChargeCompanyGuest
Room · 3 nights₹22,000—
Restaurant · dinner—₹2,150
Laundry—₹480
Advance deposit—−₹1,000
To settle, before GST₹22,000₹1,630
Charged to room, taxed onceSettle

Rooms & control

The room board, and who changed it.

Each room shows clean, dirty, in progress or inspected, with the history of who changed it. A room can be taken out of service and brought back, with the reason on record.

  • Housekeeping plan. Checkout cleans, turndowns and deep cleans scheduled from the desk, with due times.
  • Roles and permissions. Desk, housekeeping, managers and owners each see what they should.
  • Ready-made reports. Rooms, occupancy, housekeeping, cashiering and the Form-III register, with no spreadsheets.
Room status boardExample
201Clean
202Dirty
203Out of order
204In progress
205Inspected
206Clean
203 out of orderAC fault · Duty manager · 10:42History
205 inspectedHousekeeping · 11:05History

How it works

A stay, from booking to checkout.

  1. A booking arrives

    Taken at the desk — or, with Booking Engine and Channel Manager, from your website and OTAs — into one inventory, with its rate plan and meal plan.

  2. The guest stays

    Registered at check-in with a room assigned; foreign nationals go into the Form-III register, and charges post to the folio as they are raised.

  3. The folio settles

    GST is worked out night by night, and deposits, payments and refunds settle on the same folio. With Books Manager, the accounts are then kept from it and handed to Tally.

Everything in Front Desk

30 features, in four groups.

Every one of them comes with Front Desk Operations; nothing on this list is an extra.

Reservations & desk9 features

  • Multi-room bookingsEach room on its own dates, rate plan and meal plan, under one booking.
  • Quote before you confirmRoom-by-room price with GST; if the price moves before saving, the desk is told.
  • Amendments with a previewSee exactly what a change does before it is saved. Rooms nobody touched keep their booked rate.
  • Availability & room gridLive availability by room type, the room grid and the arrivals list.
  • Room assignmentPin a room to a booking; the system refuses to give one room to two guests.
  • Check-in, check-out & movesGuest registration at check-in; extend, shorten or move a stay.
  • Cancellations & no-showsBy permission and with a reason on record; back-dating needs its own right.
  • Guest & company profilesID documents stored encrypted; corporate accounts with their own negotiated rates.
  • Form-III registerForeign-national guest register — passport, visa, OCI — ready for FRRO filing.

Revenue manager9 features

  • Rate plans that follow BARNon-refundable, advance-purchase and corporate plans derive from your Best Available Rate — change one, the rest follow.
  • Occupancy pricingPrice by adults, extra-adult charges, child age bands (free, % of rate or fixed) and extra beds.
  • Meal plansEP, CP, MAP and AP priced per plan; the guest picks one.
  • Rate calendarDate-by-date prices for seasons, weekends and events.
  • Pricing rulesLength of stay, early-bird lead time and weekday — e.g. 3+ nights including a Saturday.
  • Stay controlsClosed to arrival or departure, minimum and maximum nights, booking windows.
  • Offers & promo codesBlackout dates and caps; the desk sees every eligible offer and what it saves.
  • Best-rate suggestionFor each room type: the company rate first, then your default, then the cheapest that fits.
  • Revenue reportsManager's flash (occupancy, ADR, RevPAR, TRevPAR) and a 14-day occupancy and revenue forecast.

Billing & GST6 features

  • Folios with routingCompany pays the room, the guest pays the extras — split as charges post.
  • GST built inThe right slab each night under the ₹7,500 rule; F&B and extras taxed as their own supply.
  • Deposits, payments & refundsAdvance deposits, split tenders and refunds on the same folio.
  • Charge to roomRestaurant and room-service bills land on the guest folio, taxed once.
  • Cash drawerShifts opened and closed with a denomination count; cashier report by tender.
  • In-house balancesEvery guest folio and the advance deposits held against it, live at the desk.

Rooms & control6 features

  • Room status boardClean, dirty, in progress, inspected — with the history of who changed it.
  • Housekeeping planCheckout cleans, turndowns and deep cleans scheduled from the desk, with due times.
  • Out of orderTake a room out of service and back, with the reason on record.
  • Roles & permissionsDesk, housekeeping, managers and owners each see what they should.
  • Audit trailEvery change recorded: who, what and when.
  • Ready-made reportsRooms, occupancy, housekeeping, cashiering and the Form-III register — no spreadsheets.

Works with

Stronger beside the rest of the suite.

Add the other modules as the property needs them; each card says what it adds beside the desk.

RMS

Room Service

Chargeable guest requests post to the guest's folio, linked to the stay.

Room ServicePOS

Food POS

Restaurant and room-service bills charge the room in a tap, taxed once; a daily report flags any charge that didn't land.

Food POSIBE

Booking Engine

Your website sells from the same inventory, with the same rates, meal plans, restrictions and offers as the desk.

Booking EngineCHM

Channel Manager

OTA reservations arrive at the desk as ordinary bookings, and every channel follows your BAR.

Channel ManagerBKS

Books Manager

Accounts are kept from the folios and bills the property already raises, and exported as vouchers for Tally import.

Books ManagerVEN

Venue Management CRM

Event leads, per-plate packages and quotations.

Venue CRMREP

AI Concierge & Reputation Manager

The desk runs bookings, folios and the room board; the concierge and the review inbox look after what guests ask and what they say about the stay.

AI Concierge & Reputation

Where it fits in the suite

  1. Sell

    IBEBooking EngineCHMChannel ManagerVENVenue CRM

  2. Stay

    FDOFront DeskRMSRoom ServicePOSFood POS

  3. Settle

    FOLIOGuest & company folio

  4. Account

    BKSBooks ManagerTALLYTally importREPAI Concierge & Reputation

Questions

About Front Desk.

How is GST worked out on a stay that crosses ₹7,500 a night?

Night by night. Each night gets the right slab under the ₹7,500 rule, so one stay can be billed in two slabs. F&B and extras are taxed as their own supply.

Can I give a company its own rates?

Yes. Corporate accounts carry their own negotiated rates, and the best-rate suggestion offers the desk the company rate first, then your default, then the cheapest that fits.

How are children and extra beds charged?

Through occupancy pricing: a rate by adults with extra-adult charges, child age bands that can be free, a percentage of the rate or a fixed amount, and a price for extra beds.

Where are guests' ID documents kept?

On the guest profile, stored encrypted. For foreign nationals, passport, visa and OCI details also go into the Form-III register, ready for FRRO filing.

Can I stop staff cancelling or back-dating bookings?

Yes. Cancellations and no-shows need a permission and a reason on record, back-dating needs its own right, and the audit trail shows who did what and when.

How much does Front Desk Operations cost?

₹25,000 a year, exclusive of GST. Take all eight modules as the complete suite and it is ₹66,500 a year — 30% off the list price of ₹95,000. The offer is on the complete suite only.

Book a demo

Take one stay through the desk.

Book a demo and we'll do it with you: the quote, check-in, the folio and the GST slab on each night.

  1. Tell us about your property
  2. We show you the modules you ask about
  3. You decide what to take
WhatsApp+91 86190 91699 Emailsurya@survinn.com

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₹66,500/ yr + GST8 modulesView quote